Where we come from
Easy2call was born in 2014 from an observation:
There is a real need for an efficient, considerate assistance service, handled by business travel experts and dedicated to travel agencies in order to process any requests from business travelers outside their opening times.
As an expert in the industry with wide experience from travel agent to business travel director, Florent Martin founded Easy2call with the goal to make this solution come to life and to put his expertise at the service of this industry.
His various positions and his close relationship with business travel companies enabled him to pick up a wide range of skills and a genuine vision of the market in order to design Easy2call’s different services : 24Hours, Office and Outsourcing.
Easy2call works 100% remotely!
As a real pioneer in this aspect, the best talents of the sector came to us for a guaranteed good quality of life.
Easy2call’s community is made of eclectic, expert and united teams that will make sure your customers’ requests are efficiently processed.
Florent Martin
Founder & CEO of Easy2call
“Creating Easy2call call center in 2014 was a no-brainer. I wanted to help many travel agencies and travel management companies, and for them to have a supplier who also happens to be a partner. An ally with the same quality of service as them.
Since then, my teams and I remain attentive to our clients, but also to the whole market in order to always remain flexible and in compliance with the ecosystem’s needs.
We adapt and create our services in this regard, and it’s important to us to meet the expectations of our clients and industry.
Expertise and customization are two words that lead my daily actions.”
Marion Chabert
Operation Director
“To me, becoming part of the Easy2Call adventure at the very beginning was the promise to evolve in a human-scale company, with which I share values. The promise is far beyond kept!
As Operations Manager, I work alongside our teams all the way until success and make sure that we respect our quality and functional commitments.
To me, the ongoing evolution of our services is the most inspiring challenges of all. You’re guaranteed to move forward no matter what and to remain attentive in order to find the best possible solutions and meet clients’ needs.”
Today, my core activity is to make sure that everything is in place to make our clients and, by extension, their customers happy !
Florent Martin
Founder & CEO of Easy2call
“Creating Easy2call call center in 2014 was a no-brainer. I wanted to help many travel agencies and travel management companies, and for them to have a supplier who also happens to be a partner. An ally with the same quality of service as them.
Since then, my teams and I remain attentive to our clients, but also to the whole market in order to always remain flexible and in compliance with the ecosystem’s needs.
We adapt and create our services in this regard, and it’s important to us to meet the expectations of our clients and industry.
Expertise and customization are two words that lead my daily actions.”
Marion Chabert
Operation Director
“To me, becoming part of the Easy2Call adventure at the very beginning was the promise to evolve in a human-scale company, with which I share values. The promise is far beyond kept!
As Operations Manager, I work alongside our teams all the way until success and make sure that we respect our quality and functional commitments.
To me, the ongoing evolution of our services is the most inspiring challenges of all. You’re guaranteed to move forward no matter what and to remain attentive in order to find the best possible solutions and meet clients’ needs.”
Today, my core activity is to make sure that everything is in place to make our clients and, by extension, their customers happy !
Our values
- Maintaining a high level of quality to offer the most effective service
- Maintaining an attractive price for a flexible offer
- Customizing every service to meet our client’s and their customer’s needs
- Designing the appropriate innovations to
- Placing the human side at the heart of our technology
- Ensuring safety for people and data
Our locations
Easy2call is based on two continents : America and Europe.
This location enables us to work without interruption while preserving our employees’ wellbeing.
Paris, Lisbon and Montreal are our headquarters and the meeting point of our operators who work for you remotely or on site.
We are able to meet your expectations follow the sun, whatever your location.
