{"id":3368,"date":"2023-03-22T10:52:39","date_gmt":"2023-03-22T10:52:39","guid":{"rendered":"https:\/\/easy2call.biz\/?p=3368"},"modified":"2023-03-28T09:26:42","modified_gmt":"2023-03-28T09:26:42","slug":"voyages-de-groupe-les-equipes-deasy2call-veillent-sur-vous","status":"publish","type":"post","link":"https:\/\/easy2call.biz\/fr\/voyages-de-groupe-les-equipes-deasy2call-veillent-sur-vous","title":{"rendered":"Voyages de groupe : les \u00e9quipes d\u2019Easy2call veillent sur vous !"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"wp-image-3401 aligncenter\" src=\"https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/illustration-42-1-300x238.png\" alt=\"\" width=\"482\" height=\"382\" srcset=\"https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/illustration-42-1-200x159.png 200w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/illustration-42-1-300x238.png 300w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/illustration-42-1-400x317.png 400w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/illustration-42-1-600x476.png 600w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/illustration-42-1-768x609.png 768w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/illustration-42-1-800x635.png 800w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/illustration-42-1-1024x812.png 1024w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/illustration-42-1-1200x952.png 1200w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/illustration-42-1-1536x1219.png 1536w\" sizes=\"(max-width: 482px) 100vw, 482px\" \/><\/span><\/p>\n<h2 style=\"text-align: justify;\"><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Voyages de groupe : les \u00e9quipes d\u2019Easy2call veillent sur vous !<\/span><\/span><\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Si vous ne connaissez pas encore Easy2call, vous apprendrez que notre expertise en mati\u00e8re d\u2019accompagnement des voyageurs et des collaborateurs en d\u00e9placement professionnel est sans limite ! Oui, oui, c\u2019est une promesse ! Collaborer avec nous, c\u2019est comme jouer au tarot et avoir en main les meilleurs atouts\u00a0 ! Il faut savoir constituer son panel de partenaires cl\u00e9s pour garantir \u00e0 vos voyageurs et \u00e0 vos clients une exp\u00e9rience fluide et sans couture. Qu\u2019entendons-nous par \u201ccouture\u201d ? Tous les petits impr\u00e9vus, les al\u00e9as, les d\u00e9faillances de certains prestataires sur place, etc. Tous ces moments qui peuvent transformer votre voyage ou votre d\u00e9placement en cauchemar. <\/span><b>Aussi, tous ceux qui ont eu \u00e0 organiser un voyage de groupe le savent et se le r\u00e9p\u00e8tent \u00e0 l\u2019envi : jamais sans mon ange gardien !<\/b><span style=\"font-weight: 400;\"> C\u2019est lui qui sera votre salut, votre secours et votre solution.<\/span><b> Les \u00e9quipes d\u2019Easy2call veillent sur vos voyages de groupe et vos \u00e9v\u00e9nements quand l\u2019agence n\u2019est plus joignable\u2026 Pr\u00e9sentation de notre service d\u00e9di\u00e9 ! <\/b><\/p>\n<h2 style=\"text-align: justify;\"><b><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Votre agence est ferm\u00e9e, notre ligne d\u00e9di\u00e9e est ouverte ! <\/span><\/span><\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Qu\u2019on se le dise, g\u00e9rer un groupe de voyageurs en France ou \u00e0 l\u2019\u00e9tranger figure en bonne place sur l&rsquo;\u00e9chelle du stress humain ! Si vous ne l\u2019avez pas d\u00e9j\u00e0 fait, imaginez-vous \u00eatre responsable d\u2019au moins 10 personnes (c\u2019est plus souvent entre 30 et 50\u2026), de leur s\u00e9curit\u00e9, de leur bien-\u00eatre mais aussi du bon d\u00e9roul\u00e9 de leur voyage et en fin de compte, leur garantir une exp\u00e9rience r\u00e9ussie\u2026! Ce n\u2019est pas rien. Aussi, lorsque l\u2019agence qui a organis\u00e9 le s\u00e9jour ou le d\u00e9placement ferme (dans le cadre d\u2019un \u00e9v\u00e9nement MICE d\u2019entreprise par exemple), il peut \u00eatre rassurant d\u2019avoir un interlocuteur \u00e0 appeler qui n\u2019est pas seulement disponible pour prendre un message, mais pour agir ! <\/span><b>C\u2019est la continuit\u00e9 de service promise par Easy2call.<\/b> <b>C\u2019est notre marque de fabrique<\/b><span style=\"font-weight: 400;\">. Nous assurons un service expert 24h\/24, 7j\/7 et 365 jours par an \u00e0 tous nos clients. Pourquoi \u201cexpert\u201d ? Parce que le voyage est notre domaine de pr\u00e9dilection depuis 10 ans et nous ne faisons \u201cque cela\u201d. Et c\u2019est d\u00e9j\u00e0 beaucoup ! Le secteur du tourisme et des mobilit\u00e9s d\u2019affaires est bien plus complexe qu\u2019il n\u2019y para\u00eet. Il suppose des connaissances m\u00e9tier approfondies et une ma\u00eetrise des technologies qui lui sont propres (comme manipuler un GDS \u00e0 3 heures du matin\u2026!).<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"wp-image-3375 aligncenter\" src=\"https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-1-40-1-300x185.png\" alt=\"\" width=\"828\" height=\"510\" srcset=\"https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-1-40-1-200x123.png 200w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-1-40-1-300x185.png 300w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-1-40-1-400x246.png 400w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-1-40-1-600x369.png 600w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-1-40-1-768x473.png 768w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-1-40-1-800x492.png 800w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-1-40-1-1024x630.png 1024w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-1-40-1-1200x739.png 1200w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-1-40-1-1536x946.png 1536w\" sizes=\"(max-width: 828px) 100vw, 828px\" \/><\/span><\/p>\n<h2 style=\"text-align: justify;\"><b>En clair, comment fonctionne le service groupe d\u2019Easy2call ?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Il est 18h en France, l\u2019agence qui a organis\u00e9 le voyage ferme. Dans la minute suivante, notre service 24\/24 prend le relais jusqu\u2019\u00e0 9h00 le lendemain <\/span><b>via une ligne t\u00e9l\u00e9phonique d\u00e9di\u00e9e et un pool de conseillers sp\u00e9cialement form\u00e9s<\/b><span style=\"font-weight: 400;\"> aux sp\u00e9cificit\u00e9s du voyage de groupe. Avant le d\u00e9part, nos services attribuent un code unique \u00e0 chacun des \u00e9v\u00e9nements ou des groupes en partance organis\u00e9s par nos agences clientes. Celui-ci est communiqu\u00e9 au responsable du groupe (et \u00e9ventuellement aux voyageurs) afin de faciliter et fluidifier la prise en charge lors d\u2019un appel \u00e0 nos services. Ce processus a \u00e9t\u00e9 mis en place pour \u00e9viter \u00e0 l\u2019appelant de devoir raconter encore et encore qui il est, o\u00f9 il est et pourquoi il est l\u00e9gitime \u00e0 appeler l\u2019assistance. Une fois ce code donn\u00e9 \u00e0 notre conseiller, celui-ci a alors acc\u00e8s aux informations communiqu\u00e9es par l\u2019agence : billets, itin\u00e9raires, liste des membres du groupe,\u00a0 noms des prestataires de transport, etc. Il a toutes les informations utiles pour pouvoir agir \u00e0 distance et apporter une solution au probl\u00e8me rencontr\u00e9.\u00a0<\/span><\/p>\n<p><b>Concr\u00e8tement, nos conseillers vont pouvoir prendre la main sur les r\u00e9servations et modifier s\u2019il le faut les billets \u00e9mis via les GDS ou sur les sites Internet des compagnies a\u00e9riennes <\/b><span style=\"font-weight: 400;\">(low-cost ou traditionnelles). \u00c9change, remboursement, nouvelle \u00e9mission en respectant les tarifs TO ou les tarifs n\u00e9goci\u00e9s, nos conseillers auront les m\u00eames possibilit\u00e9s que celles de l\u2019agence afin d\u2019apporter une solution efficace rapidement au responsable de groupe ou aux voyageurs. Dans les cas les plus complexes, nous pourrons \u00e9galement contacter la compagnie a\u00e9rienne afin de bloquer la ou les places disponibles et guider le voyageur afin qu\u2019il puisse faire la modification sans stress au comptoir de la compagnie \u00e0 l\u2019a\u00e9roport. Il en va de m\u00eame pour les billets de train quel que soit le canal de r\u00e9servation.\u00a0 . En synth\u00e8se, notre champ d\u2019action est tributaire des instructions laiss\u00e9es par l\u2019agence organisatrice du voyage de groupe. C\u2019est \u00e0 cette derni\u00e8re de placer le curseur de la d\u00e9l\u00e9gation l\u00e0 o\u00f9 elle le souhaite afin de garantir \u00e0 ses propres clients une exp\u00e9rience de voyage agr\u00e9able et sans stress. Dans tous les cas, Easy2call dispose des outils et de l\u2019expertise n\u00e9cessaire pour veiller sur les responsables de groupe et leurs voyageurs. <\/span><b>Agences, Tour Op\u00e9rateurs, n\u2019attendez-plus, offrez \u00e0 vos clients un ange gardien en toute circonstance !<\/b><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignnone wp-image-3381 \" src=\"https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-2-41-1-300x34.png\" alt=\"\" width=\"1245\" height=\"141\" srcset=\"https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-2-41-1-200x23.png 200w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-2-41-1-300x34.png 300w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-2-41-1-400x45.png 400w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-2-41-1-600x68.png 600w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-2-41-1-768x87.png 768w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-2-41-1-800x91.png 800w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-2-41-1-1024x116.png 1024w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-2-41-1-1200x136.png 1200w, https:\/\/easy2call.biz\/wp-content\/uploads\/2023\/03\/encadre-2-41-1-1536x174.png 1536w\" sizes=\"(max-width: 1245px) 100vw, 1245px\" \/><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Voyages de groupe : les \u00e9quipes d\u2019Easy2call veillent sur vous ! Si vous ne connaissez pas encore Easy2call, [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":3404,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"image","meta":{"om_disable_all_campaigns":false,"_joinchat":[]},"categories":[27],"tags":[],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Voyages de groupe : les \u00e9quipes d\u2019Easy2call veillent sur vous ! - Easy2call<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/easy2call.biz\/fr\/voyages-de-groupe-les-equipes-deasy2call-veillent-sur-vous\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:type\" content=\"article\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:title\" content=\"Voyages de groupe : les \u00e9quipes d\u2019Easy2call veillent sur vous ! - Easy2call\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:description\" content=\"Voyages de groupe : les \u00e9quipes d\u2019Easy2call veillent sur vous ! 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