{"id":2591,"date":"2021-04-15T16:03:25","date_gmt":"2021-04-15T16:03:25","guid":{"rendered":"https:\/\/easy2call.biz\/?p=2591"},"modified":"2021-04-15T16:13:26","modified_gmt":"2021-04-15T16:13:26","slug":"easy2call-et-cds-groupe-travaillent-ensemble-pour-un-meilleur-service-client","status":"publish","type":"post","link":"https:\/\/easy2call.biz\/fr\/easy2call-et-cds-groupe-travaillent-ensemble-pour-un-meilleur-service-client","title":{"rendered":"Easy2call accompagne CDS Groupe"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><h1><img decoding=\"async\" class=\"wp-image-2604 aligncenter\" src=\"https:\/\/easy2call.biz\/wp-content\/uploads\/2021\/04\/Cas-client-proposition-1-08-300x169.png\" alt=\"\" width=\"678\" height=\"382\" srcset=\"https:\/\/easy2call.biz\/wp-content\/uploads\/2021\/04\/Cas-client-proposition-1-08-200x112.png 200w, https:\/\/easy2call.biz\/wp-content\/uploads\/2021\/04\/Cas-client-proposition-1-08-300x169.png 300w, https:\/\/easy2call.biz\/wp-content\/uploads\/2021\/04\/Cas-client-proposition-1-08-400x225.png 400w, https:\/\/easy2call.biz\/wp-content\/uploads\/2021\/04\/Cas-client-proposition-1-08-600x337.png 600w, https:\/\/easy2call.biz\/wp-content\/uploads\/2021\/04\/Cas-client-proposition-1-08-768x432.png 768w, https:\/\/easy2call.biz\/wp-content\/uploads\/2021\/04\/Cas-client-proposition-1-08-800x450.png 800w, https:\/\/easy2call.biz\/wp-content\/uploads\/2021\/04\/Cas-client-proposition-1-08-1024x576.png 1024w, https:\/\/easy2call.biz\/wp-content\/uploads\/2021\/04\/Cas-client-proposition-1-08-1200x675.png 1200w, https:\/\/easy2call.biz\/wp-content\/uploads\/2021\/04\/Cas-client-proposition-1-08-1536x864.png 1536w\" sizes=\"(max-width: 678px) 100vw, 678px\" \/><\/h1>\n<h1>Easy2call et CDS Groupe travaillent ensemble pour un meilleur service client !<\/h1>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.cdsgroupe.com\/\"><span style=\"font-weight: 400;\">CDS Groupe<\/span><\/a><span style=\"font-weight: 400;\">, la <\/span><i><span style=\"font-weight: 400;\">marketplace<\/span><\/i><span style=\"font-weight: 400;\"> de l\u2019h\u00f4tellerie d\u2019affaires renforce son positionnement \u00e0 l\u2019international en s\u2019appuyant sur le service client d\u2019Easy2call, sp\u00e9cialis\u00e9 dans le <\/span><i><span style=\"font-weight: 400;\">business travel<\/span><\/i><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Easy2call accompagne CDS dans son d\u00e9veloppement europ\u00e9en avec un service <\/span><i><span style=\"font-weight: 400;\">follow the sun<\/span><\/i><span style=\"font-weight: 400;\"> qui permet une pr\u00e9sence ininterrompue pour les comptes globaux de CDS Groupe. Gr\u00e2ce \u00e0 cette nouvelle brique, CDS renforce son service aux voyageurs. La crise que nous traversons nous a montr\u00e9 \u00e0 quel point ce type de support est indispensable pour permettre une continuit\u00e9 de travail et de production des entreprises clientes.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Les voyageurs doivent avoir acc\u00e8s \u00e0 un service de support multilingue sp\u00e9cialis\u00e9, capable de r\u00e9gler les impr\u00e9vus rencontr\u00e9s sur le parcours de d\u00e9placement. La grande ma\u00eetrise des conseillers en voyages d\u2019Easy2call et leur parcours aguerri dans le secteur de la mobilit\u00e9 professionnelle leur permettent non seulement de r\u00e9pondre aux probl\u00e9matiques des voyageurs mais aussi d\u2019anticiper les difficult\u00e9s qui peuvent survenir aux diff\u00e9rentes \u00e9tapes de leur voyage.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><b>L\u2019objectif de s\u00e9curit\u00e9 et de fluidit\u00e9 du parcours que chaque entreprise se doit d\u2019atteindre pour ses collaborateurs en d\u00e9placement est ainsi parfaitement ma\u00eetris\u00e9 et pris en compte.<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Au-del\u00e0 du renforcement de service pour les utilisateurs, CDS peut compter sur les conseillers exp\u00e9riment\u00e9s, d&rsquo;Easy2call pour acc\u00e9l\u00e9rer son d\u00e9veloppement \u00e0 l\u2019international et\u00a0 r\u00e9pondre :<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">aux besoins de sa client\u00e8le internationale ;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">aux besoins d\u2019un service client ininterrompu ;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">aux besoins d\u2019une personnalisation du service ;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">aux besoins d\u2019int\u00e9gration aux outils de CDS.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">La collaboration de ces deux marques qui partagent des valeurs \u00e9thiques de transparence et de services aux clients est un atout pour les entreprises clientes. Elles pourront dor\u00e9navant b\u00e9n\u00e9ficier 24h sur 24 et 7j sur 7 d\u2019une continuit\u00e9 de services pour l\u2019ensemble de leurs voyageurs en d\u00e9placement professionnel.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><b>Ziad Minkara, Directeur G\u00e9n\u00e9ral de CDS Groupe, commente ainsi cette nouvelle collaboration<\/b><span style=\"font-weight: 400;\"> :\u00a0<\/span><\/p>\n<blockquote>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cIl \u00e9tait important pour nous de proposer, particuli\u00e8rement durant cette p\u00e9riode, un accompagnement sans faille aux voyageurs extraterritoriaux. Easy2call \u00e9tait alors la solution id\u00e9ale pour venir compl\u00e9ter le travail de nos \u00e9quipes\u201d.<\/span><\/p>\n<\/blockquote>\n<p style=\"text-align: justify;\"><b>Pour sa part, Florent Martin, Fondateur et CEO d\u2019Easy2call pr\u00e9cise :<\/b><\/p>\n<blockquote>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cNotre offre d\u2019externalisation \u201cfollow the sun\u201d garantit la personnalisation et le professionnalisme du service d\u00e9livr\u00e9 aupr\u00e8s des entreprises du Business Travel. R\u00e9pondre en tout point aux exigences d\u2019un acteur majeur comme CDS est une r\u00e9elle satisfaction.\u00a0\u00bb<\/span><\/p>\n<\/blockquote>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-dotted\" style=\"border-color:#2e4f66;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><p style=\"text-align: justify;\"><b>\u00c0 propos de CDS Groupe<\/b><b> :<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">CDS Groupe est le sp\u00e9cialiste fran\u00e7ais des solutions de r\u00e9servation et des services li\u00e9s \u00e0 l\u2019h\u00f4tellerie centralis\u00e9e. Gr\u00e2ce \u00e0 son savoir-faire, CDS Groupe vous offre une expertise unique dans l\u2019optimisation des achats, permettant de r\u00e9duire jusqu\u2019\u00e0 30 % vos co\u00fbts dans ce domaine.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">CDS Groupe propose une gamme compl\u00e8te de solutions et de services li\u00e9s \u00e0 l\u2019h\u00f4tellerie d\u2019affaires. Sa <\/span><i><span style=\"font-weight: 400;\">marketplace<\/span><\/i><span style=\"font-weight: 400;\"> r\u00e9pond aux besoins des clients <\/span><i><span style=\"font-weight: 400;\">corporates<\/span><\/i><span style=\"font-weight: 400;\">, agences et administrations publiques. CDS BOOKING g\u00e8re ainsi l\u2019ensemble des r\u00e9servations h\u00f4teli\u00e8res gr\u00e2ce \u00e0 des solutions innovantes et uniques sur le march\u00e9.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Le \u201cNetwork CDS\u201d s\u2019articule autour d\u2019un \u00e9cosyst\u00e8me ouvert et dynamique, de partenariats strat\u00e9giques au profit de nos clients et d\u2019une m\u00e9thodologie de d\u00e9veloppement 100% compatible avec les offres et innovations du secteur.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Contact<\/span><span style=\"font-weight: 400;\"> : <\/span><a href=\"mailto:cm@cdsgroupe.com\"><span style=\"font-weight: 400;\">cm@cdsgroupe.com<\/span><\/a><span style=\"font-weight: 400;\">, +33 (0)1 80 22 00 21 <\/span><a href=\"http:\/\/www.cdsgroupe.com\"><span style=\"font-weight: 400;\">www.cdsgroupe.com<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-dotted\" style=\"border-color:#2e4f66;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-3\"><p style=\"text-align: justify;\"><b>\u00c0 propos d\u2019Easy2call :<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Easy2call propose par l\u2019interm\u00e9diaire de ses centres d\u2019appel bas\u00e9s en France et au Canada, un service continu d\u00e9di\u00e9 aux m\u00e9tiers du Voyage d\u2019affaires, du Tourisme et du MICE.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Easy2call assure le traitement des demandes faites par les voyageurs de ses clients 24h\/24, 7j\/7 et 365 jours par an, gr\u00e2ce \u00e0 une \u00e9quipe de conseillers en voyages et de billettistes d\u2019affaires exp\u00e9riment\u00e9s.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Ses services s\u2019articulent autour de trois grands p\u00f4les : 24Hours, Office et Externalisation, apportant ainsi une gamme compl\u00e8te de solutions li\u00e9es au service client.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Contact : <\/span><a href=\"mailto:commercial@easy2call.fr\"><span style=\"font-weight: 400;\">commercial@easy2call.fr<\/span><\/a><span style=\"font-weight: 400;\"> +33 1 76 49 46 59 <\/span><a href=\"https:\/\/easy2call.biz\/fr\"><span style=\"font-weight: 400;\">www.easy2call.biz\/fr<\/span><\/a><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":2604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_joinchat":[]},"categories":[42,27],"tags":[],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.7 - 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